The website, www.vtempotraveller.in (“Site”) is an electronic web based platform for exploring opportunities and enhancing outreach using the online search and other tools available for those who deal in tour and travel business. It is owned and managed by AdvaitSoft (“Company”) with its registered office at Mohan Nagar Nagpur (India).
The User(s): For purposes of this Agreement, a “User” is any person who accesses the Site for whatever purpose regardless of whether said User has registered with VtempoTraveller.in as a registered User or whether said User is a paying User for a specific service provided by VtempoTraveller.in A User includes the person using this Site and any legal entity which may be represented by such person under actual or apparent authority.
Un-Authorized Member / User: Any person who does not have a legal or a contractual right to access the services, but does so, will fall within the definition of an ‘unauthorized customer’ and will be subject to the terms and conditions, and expressly so with respect to respecting the intellectual property rights of the provider, and abiding by licensing terms and conditions.
Free Services: Any person/entity that joins the Site just with the intention to enlist his listing and showcasing his business online without availing any specialized services thereto.
Paid Services: Access to the Site and certain features are provided to all Users free of charge. However, the Site reserves the right, without prior notice, to restrict access to certain areas or features of the Site (“Paid Services”) to paying Users or Users who undergo a specific registration process. Access to and use of these Paid Services is governed by additional terms and conditions under separate agreements in addition to this Agreement.
That the Users agree to use the Site only for lawful purposes, and in a manner which does not infringe the rights of, or restrict or inhibit the use and enjoyment of this site by any third party. Such restriction or inhibition includes, without limitation, conduct which is unlawful, or which may harass or cause distress or inconvenience to any person and the transmission of obscene or offensive content or disruption of normal flow of dialogue within this site. If any User/individual /entity become aware of any inappropriate content by any User of this site, or otherwise please contact us by clicking on the “Feedback” link at the footer of every page.
The Site has no expertise in the domain of intellectual property rights of anyone. It is beyond our scope to verify that the User of the Site have posted ONLY products and services on which they have complete authorization / ownership / dealership / selling rights. As an INTERMEDIARY, our role is limited and in case you have any concern related to copyright infringement then we shall appreciate if the same is to be brought to our notice. The Site neither advocates / endorses such products that may be deemed to be infringing by the virtue of their being listed on the Site nor does it endorse the infringement by removing such listings.
That the Site shall not be liable for any such information or data which is not within its knowledge / acknowledgment / contraventions / copyright issues committed by its Users and which is beyond the control of verification.
That the Site shall have a sole discretion regarding deletion of his User’s classifieds/listing/if the same is found to be in contravention of the various copyright right/intellectual property right rights of third party. That the present clause is in compliance with the INFORMATION TECHNOLOGY ACT 2000 and hence no discussion/argument shall be entertained in any case and in any circumstance.
This Agreement applies to each Paid Service (as defined below) in addition to any terms and conditions that may be applicable to such specific Paid Service provided, however, that in the event of any conflict or inconsistency between any provision of the terms and conditions that may be applicable to such Paid Service and any provision of this Agreement, such conflict or inconsistency shall (except as otherwise expressly provided or agreed) be resolved in a manner favorable to VtempoTraveller.in and/or its affiliates; and only to the extent that such conflict or inconsistency cannot be so resolved, the provisions of the terms and conditions applicable to such specific Paid Service shall prevail.
VtempoTraveller.in may amend this Agreement at any time by posting the amended and restated Agreement on the Site. The amended and restated Agreement shall be effective immediately upon posting. Posting by VtempoTraveller.in of the amended and restated Agreement and your continued use of the Site shall be deemed to be acceptance of the amended terms. This Agreement may not otherwise be modified, except in writing by an authorized officer of VtempoTraveller.in.
Membership is activated within 2 working days from the receipt of activation charges and is continued for the period for which the activation charges have been submitted, however the Web pages are created as per the information/approval provided by the User and may take some time however no relaxation will be provided/allowed for the said period..
Users be aware that the servers belongs to third party and the continuation to access the services are subject to availability as the same is interrupted at times by technical problems /hackers etc. and VtempoTraveller.in or the parent company is not responsible for the costs/damages/extension of activation period etc. for the same in any manner under any circumstances. The Users are advised to spool the messages etc. offline and save them elsewhere in order to avoid any hacking or technical problem.
Membership charges are subject to revision and are at the discretion of the VtempoTraveller.in.
The Site reserves right to block or delete the webpage at any time without assigning any reason etc. and the User’s will have no claim or right whatsoever against the Site under any circumstances.
Users agree to accept communications (through Calls/Chat/ Mails/SMS) on the numbers made available during registration or subsequently, via registration forms, posting requirements, feedbacks or any such form that has provision for phone number / mobile number irrespective of being on Do Not Call Registry; which include company / your number / an assigned point of contact; with respect to the subscribed services of VtempoTraveller.in, AdvaitSoft.
The User agrees and expressly states that he/she is solely responsible for the accuracy and completeness of the Registration Data and other information given to the Company in the application for Membership in order to use the Service. The User will ensure that the data shared with VtempoTraveller.in doesn’t contain any fraudulent, false, misleading or manipulated facts.
The User agrees to have / have acquired all the necessary rights and authorizations before posting any information on the Site including but not limited to listing information, tour descriptions, photographs, maps, layouts, contact information etc.
The User is responsible for the set-up or configuration of all the necessary equipment required to access the Service.
The User will comply with all notices or instructions given by the Company from time to time in respect of the use of the Service.
The User shall be solely responsible for all information retrieved, stored and transmitted through the Service by him.
The User is solely responsible for the maintenance of confidentiality of the login information.
This would include the User’s password and Username and all activities and transmission performed by the User at VtempoTraveller.in.
The User will immediately notify the Company of any unauthorized use of the User’s account or any other breach of security known to the User.
The User will pay promptly the Subscription Fees as required by the Company from time to time.
The User will take all such measures as may be necessary (including without limitation changing his password from time to time) to protect the secrecy.
In case you chose to discontinue your association with us, you can unsubscribe / remove your account by completing the delisting procedure from your folder.
Proprietary rights in content on VtempoTraveller.in
VtempoTraveller.in owns and retains other proprietary rights in the site as well as the services. The Site contains the copyrighted material, trademarks, and other proprietary information of VtempoTraveller.in. You may not copy, modify, publish, transmit, distribute, perform, display, or sell any such proprietary information, except for that information which is in the public domain or for which you have been given permission.
Intellectual Property Rights
All logos, brands, trademarks, registered marks (“Marks”) appearing in VtempoTraveller.in are the properties either owned or used under license by the Company and / or its associates. All the rights accruing from the same, statutory or otherwise and intellectual property rights wholly vest with the Company / its associates. All rights not otherwise claimed under this Agreement or by the Company / its associates are hereby reserved.
The access to the Site does not confer upon the User any license or right to use these Marks and therefore the use of these Marks in any form or manner whatsoever is strictly prohibited. Any violation of the above would constitute an offence under the prevailing laws of India.
Payment and Refund Policy
All payments for services at VtempoTraveller.in have to be made in favour of “AdvaitSoft” only. We have not authorized any individual or organization to collect payments in any other name (i.e. any other individual or organization name) or via personal Western Union or personal Paypal Accounts for any services rendered by VtempoTraveller.in. You are informed that under no circumstances will VtempoTraveller.in be liable for any damage caused in your transaction to such fraudulent individuals or organizations.
To protect your interests, please contact us immediately if any such fraudulent individual or organization tries to mislead you.
All payments need to be made on 100% advance basis to continue to use uninterrupted Paid Services. The User is solely responsible for maintaining confidentiality, all activities and transmission performed through his My Folder and shall be solely responsible for carrying out any online or off-line transaction involving credit cards / debit cards or such other forms of instruments or documents for making such transactions. VtempoTraveller.in assumes no responsibility or liability for their improper use of information relating to such usage of credit cards / debit cards used by the subscriber online / off-line.
As we keep up high interactions with our clients and provide support to use the services extended at VtempoTraveller.in thus there is no provision for any kind of full or partial refund. It is expressly stated that paid amount would not be refund in any circumstance.
Once an order is placed it cannot be cancelled as it is sent for processing and activation immediately. Your personal preferences changed in the course of time cannot serve as a reason for refund or charge back.
The User, who is liable to pay Subscription Fees, shall pay it on demand even if the User disputes the same for any reason. In the event that the Company deciding the dispute to be in the User’s favor, the Company shall refund to the User any excess amount paid by the User free of interest. In the event of late payment by the User of any sums due under this Agreement, the Membership and the services would stand terminated.
The User will not allow any person other than the authorized person(s) named in the application form to use the Service.
The User shall use the Service only for the purpose for which it is subscribed.
The User will comply with all applicable laws and shall not contravene any applicable law of India relating to the Services, including any regulation made pursuant thereto.
The User shall not to use the Service for any unlawful purpose including without limitation criminal purposes.
The User shall not to use the Service to send or receive any message, which is offensive on moral, religious, racial or political grounds or of an offensive, vulgar, obscene, malicious or menacing nature.
The User shall be prohibited in persistently sending messages or make postings on VtempoTraveller.in to any other User or third party who access VtempoTraveller.in without reasonable cause or for causing any peril, harassment, annoyance, irritation, or anxiety to any person.
The User is prohibited to introduce, upload, post, distribute, publish or transmit any information or software that:
Contains a virus, worm or other harmful component into the Internet or VtempoTraveller.in network system.
Breaches on any intellectual property rights of any person or retain information in any computer system or otherwise with such intention.
Is unlawful, or which may potentially be perceived as being abusive, defamatory, libelous, harmful, threatening, harassing, vulgar, obscene, or racially, ethnically, or otherwise objectionable.
Is meant to mislead or deceive the other Users
Infringes any trademark, patent or copyright rights
In the event of a violation of any of the above mentioned covenants by the User, and same comes to the Company’s knowledge, the Company shall have the right to delete any material relating to the violations without prior notice to the User. The Company shall issue a warning to the User to discontinue any activity, which leads to the said violations, and in the event the User continues with such activity, the Company has the sole authority to terminate or suspend the membership at VtempoTraveller.in and/or any other related facility. In addition to the right to indemnity available to the Company, the Company shall have the right to any legal remedy, against the User to recover the loss suffered by the Company and the harm caused to the goodwill of the Company, due to such violation by the User.
You may not post, distribute, or reproduce in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior written consent of the owner of such proprietary rights. Without limiting the foregoing, if you believe that your work has been copied and posted on the VtempoTraveller.in service in a way that constitutes copyright infringement, please provide our Copyright Agent with the following information: an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; a description of the copyrighted work that you claim has been infringed; a description of where the material that you claim is infringing is located on the our Site; your address, telephone number, and email address; a written statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; a statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf. VtempoTraveller.in’s Copyright Agent for Notice of claims of copyright infringement can be reached by writing to the address located under the Contact Us section on the site.
As VtempoTraveller.in is an online platform so it cannot guarantee confidentiality of information provided by Users who use the Site, so any breach in privacy due to technical fault or any other means is not the responsibility of VtempoTraveller.in.
The User is entitled access to his own data and information stored in the database at VtempoTraveller.in (subject to prior confirmation of identity) and may edit or amend such data and information at any time.
The Users need to be aware that when they voluntarily reveal identification oriented information (name, e-mail address) to anyone resulting in unsolicited messages from third parties then such interaction is beyond the control and liability of VtempoTraveller.in.
VtempoTraveller.in is liable to share all information available with it in response to any legal proceedings including and not restricted to court orders, notices, subpoena, FIR etc.
The copyright, know how or any other related intellectual property to the Service or VtempoTraveller.in shall be the sole and exclusive property of the Company. In the event the User has contributed any content to VtempoTraveller.in in any manner whatsoever, the intellectual property of the same shall stand automatically assigned to the Company and the User shall have no right or claim over the same. In the event the User during the term of his agreement or any time thereafter, uses such intellectual property in any other website or related activity, the same can be construed to be an infringement of the intellectual property belonging to the Company and the Company shall have the right to legal recourse in this regard.
The information provided by the user of VtempoTraveller.in shall be in accordance to the respective laws. The information/data provided by the user may be used by all divisions/sister concerns/ventures of the VtempoTraveller.in to carry out the purpose of the project, whereas in no case it shall be communicated/ transformed/spread to any company/third party or whatsoever for any other commercial usage without the consent of the user.
Updating/modification/deletion of user’s data/ information shall be done on the written request of the user himself or his representative or his authorized person only.
By using this Site, the Users understand that all the information provided by you including and not limited to the company’s information, listing details are being submitted in the Site and by registering on this Site, you agree that the information posted by you is a public document that can be accessed by other Users of the Site. You agree and consent that VtempoTraveller.in can use all the information provided by you to help you in the pursuit for find a buyer / seller by either forwarding the requirements to registered Users or by showcasing your listing on the Site’s search displays for the Visitors / Users to see and contact.
VtempoTraveller.in is committed to respecting the online privacy of its Users and doesn’t intend to sell, rent or share the Personal Information of Users to Third Party. The Site shall not transfer any such information unless it is legally required or to provide services to support your search. You agree to not hold VtempoTraveller.in liable for any breach in privacy due to technical or any other means.
VtempoTraveller.in strives to provide a safe, secure User experience. The Site is committed to protect your Privacy but cannot guarantee / promise the same and you understand and agree that you assume all responsibility and risk for your use of the Site.
Being an Intermediary, the role of the Site is limited to providing a platform for the Users to interact and we have no control over the data usage practiced by the Users who use the services of the Site.
By using the Services of the Site you consent to collection, storage, and use of the personal information you provide (including any changes thereto as provided by you) for any of the Services offered by the Site and consent that VtempoTraveller.in can contact your for offers, updates, service-related information, send newsletters, for feedback, surveys, promotions, contests etc.
The pages on the Site utilize “cookies” and other tracking technologies mainly to improve the User experience on our Site and analysis of traffic is undertaken to reveal the trends and statistics.
VtempoTraveller.in advises its User to exercise complete caution while completing online transactions and it is the sole responsibility of the User to verify and validate the information present on the site as well as the people whom they choose to interact with. VtempoTraveller.in shall not be responsible for any loss / damage due to negligence of the User.
You have sole authority to access and update all the information posted by you on the Site and it is your responsibility to keep the same updated. It is strictly advised that Users respect the Privacy of other Users as well as keep their profiles updated. Access to services of the Site including updation / deletion of profile may be restricted / denied if it comes to the notice of VtempoTraveller.in that this would violate anybody else’s rights or if so requested by a legal entity.
Limitation of Liability
VtempoTraveller.in only offers a platform to showcase the Tour travel packages and has no role in any transaction or communications and hence shall not be liable for any loss or damage of any sort arising out of the use and/or temporary or permanent discontinuation of its services. Notwithstanding anything to the contrary contained herein, VtempoTraveller.in, liability to you for any cause whatsoever, and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to VtempoTraveller.in, for the Service during the term of membership.
VtempoTraveller.in being a public site with free access assumes no liability for the quality and genuineness of responses. VtempoTraveller.in cannot monitor the responses received by any User in response to the information posted by them and so displayed on the site. User should conduct its own background checks on the bonafide nature of all response(s). VtempoTraveller.in will not be liable for any inaccuracy of information on this website.
VtempoTraveller.in expressly disclaims any liability arising due to presence of any fraudulent information published on the site.
The User is warned against disclosure of any personal / confidential / sensitive information to any previous or current employee of the company. The User would do so solely at his / her own risk and Site / Company shall not be liable for the outcome of any such transaction of information including and not limited to damages for loss of profits or savings, business interruption, loss of information or repute.
That there are certain free and paid features which may not be incorporated in the mobile application version though they are a part of the original website since the mobile apps are designed to be compact and light to ensure a smooth experience. Each User hereby represents, warrants and agrees that the same shall be acceptable as a matter of fact and no requests to incorporate any such feature in the mobile app version would be initiated by the Users.
The User hereby agrees to take full responsibility to research well before making using of any information on the Site. VtempoTraveller.in shall not be liable for any loss or damage of any sort arising out of the use and/or temporary or permanent discontinuation of its services. Notwithstanding anything to the contrary contained herein, VtempoTraveller.in, liability to you for any cause whatsoever, and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to VtempoTraveller.in, for the Service during the term of membership.
VtempoTraveller.in may offer complementary leads to the Users with certain paid packages / some special schemes but the Users shall not in any circumstance hold VtempoTraveller.in liable for the same as this is subject to availability. These are requirements posted by buyers and their receipt is based on the services, popularity, trends, packages, season etc. which are not governed by VtempoTraveller.in and hence cannot be guaranteed. VtempoTraveller.in would try to forward the leads that match the Users requirements but is not liable for the accuracy and authenticity of the information.
Buy Lead Refund
Request for refund of Buy leads on account of non-contactable contact details need to be brought in notice within 5 days of purchase, failing which the request would not be entertained.
No refund requests owing to cancelled or fulfilled leads would be entertained as these are beyond the scope of the Site since we have no role in monitoring the deal finalization, transactions or preferences of the Users.
Website designing services
Website designing service is one of the deliverables with some of the Paid Services and the Site reserves the sole rights on its technical maintenance. Each User hereby agrees to indemnify and save the Site/Company, its affiliates, directors, officers and employees harmless, from any and all losses, claims, liabilities (including legal costs on a full indemnity basis) which may arise due to interruptions because of Third Party Services, technical errors while uploading or after hosting of website.
As Website designing service is a free service with some of the Paid Services, hence the Site retains the sole rights of all the technical details including FTP details. No claim(s) shall be entertained regarding the same. Since the data of the template based website is driven through the centralized database of the Site, hence it is non-transferable on any other server and any such attempt would render the website non-functional.
The Users hereby agree to extend full cooperation in assimilation of the information required for site development and approve of correspondence by phone/mail. Reminder mails would be sent if the Users do not respond to calls/mails and/or do not provide the details/material requested and/or do not provide necessary approvals/feedbacks on progress of website/incomplete material/ incomplete images/layout/ hosting of website etc. The website designing service would be terminated / lead as per the company policy if no revert is received from the User after the 2nd reminder mail. Re activation of website designing services / request for modification would be only on paid basis.
On completion of the website development, the temporary link would be sent to the Users and modifications would be entertained only if the same are sent within the next 5 days. On lapse of the 5 days, if no feedback is received, it would be deemed as consent for hosting the site on the domain.
All changes, after website hosting would be undertaken on paid basis.
Any exception / flexibility in the above circumstances would be at the sole discretion of the Site and would require a written request from the User.
The Company shall not be liable for any loss of information howsoever caused whether as a result of any interruption, suspension, or termination of the Service or otherwise, or for the contents, accuracy or quality of information available, received or transmitted through the Service.
The User shall be solely responsible, and the Company shall not be liable in any manner whatsoever, for ensuring that in using the Service, all applicable laws, rules and regulations for the use of systems, service or equipment shall be at all times complied with.
The Company makes no representations and warranties of any kind, whether expressed or implied, for the Services and in relation to the accuracy or quality of any information transmitted or obtained through the Services of VtempoTraveller.in.
The Company’s liability under this Agreement shall not in any event exceed the total amount of fees and charges paid by the User to the Company for the period immediately preceding two (2) months prior to the incident that has resulted in the relevant claim.
The Company shall not be liable for any loss or damages sustained by reason of any disclosure (inadvertent or otherwise) of any information concerning the User’s account and particulars nor for any error, omission or inaccuracy with respect to any information so disclosed.
The Company neither guarantees nor offers any warranty about the credentials, status or authenticity of the tour travel agent / tour operators / hotels etc. contacting the Users by access to the information/data posted by the Users.
The Company does not warrant that VtempoTraveller.in or any of the web sites linked to VtempoTraveller.in be free of any operational errors or that it will be free of any virus, worm, or other harmful component.
The User acknowledges that it is not the Company’s policy to exercise editorial control over and to edit or amend any data or contents of any emails or posting or any information that may be inserted or made available or transmitted to a third party in or through VtempoTraveller.in. The Company may refuse, suspend, terminate, delete or amend any artwork, materials, information or content of any data or information or posting so as, in the sole opinion of the Company, to comply with the legal or moral obligations as placed on the Company and to avoid infringing a third party’s rights or any other rules, standards or codes of practices that may be applicable to the posting or VtempoTraveller.in or the internet.
It is the sole prerogative and responsibility of the User to check the authenticity of all or any response/ inquiry received or information displayed. VtempoTraveller.in is a public site with free access and assumes no liability for the quality and genuineness of responses.
VtempoTraveller.in neither guarantees nor offers any warranty about the credentials of the contacted parties including prospective Tour Travel agent / Tour operator / User and it is for the users to test, analyse and verify the same at their own end.
The data fed by the User can be updated by the User alone and is solely their liability so VtempoTraveller.in is not responsible for the updated status of the information.
The User shall ensure that while using the Service, all prevailing and applicable laws, rules and regulations, directly or indirectly for the use of systems, service or equipment shall at all times, be strictly complied with by the User and the Company shall not be liable in any manner whatsoever for default of any nature regarding the same, by the User.
The Site is controlled and operated from India and the Site makes no representation that the materials are appropriate or will be available for use in other parts of the World. If you use this Site from outside India, you are entirely responsible for compliance with all applicable local laws as well as international conventions and treats.
Users are strongly advised to independently verify the authenticity of any Pre-Launch offers received by them. The Site does not endorse investment in any projects which have not received official sanction and have not been launched by the Builder/Promoter; Users dealing in such projects shall be doing so entirely at their risk and responsibility.
Use of Data
The User hereby agrees and irrevocably authorizes the Company to:
Use any data and information supplied by the User in connection with this Agreement for the Company’s own purpose, to the company supplying such data and information to any other associated companies or selected third parties including search engines.
Use any data furnished by the User in order to float offers or send mails regarding specific services and such mails may not been proclaimed or deemed to be unsolicited communique.
Allow all data and information supplied by the User in using the Service to remain at VtempoTraveller.in for the use of the Company in accordance with service agreement with the User, notwithstanding the termination or suspension of the Service to the User herein. Unless the User informs the Company to delete all such data and information following the termination or suspension of the Service to the User, such data and information remain in the Company’s property, records and databases.
The Company reserves the right to amend the terms and conditions contained herein and in the Services Guide at any time upon notice (in such form as may be determined by the Company) to the User.
The Terms and Conditions of this agreement will be updated from time to time and posted at VtempoTraveller.in. The User should visit the site periodically to review the Terms and Conditions. For the avoidance of doubt, the User’s continued use of the Service constitutes an affirmation and acknowledgement of the amended terms and conditions.
The Users are solely responsible for your interactions at VtempoTraveller.in and VtempoTraveller.in reserves the right, but has no obligation, to monitor disputes between Members.
VtempoTraveller.in will not be party to any legal proceedings between User and any other registered or free User for any transactions through the Site. VtempoTraveller.in will always abide by governing / legal authorities order and cooperate fully through the process, but the costs of the same shall be recovered from the party that has implicated VtempoTraveller.in in such case.
Matter of Disputes and Jurisdictional Aspects
For any kind of legal dispute related to VtempoTraveller.in would be dealt in only territory of Nagpur. All the legal issues are subjected only to pertinent contemporary’s laws in force at New Delhi to the jurisdiction of courts located in Nagpur only.
Governing Law and Jurisdiction
This Agreement and any dispute or matter arising from incidental use VtempoTraveller.in is governed by the laws of India and the User and the Company hereby submit to the exclusive jurisdiction of the courts at Nagpur, India. This Agreement, accepted upon use of the Site and further affirmed by becoming a User of the VtempoTraveller.in, contains the entire agreement between you and VtempoTraveller.in regarding the use of the Site and/or the Service. If any provision of this Agreement is held invalid, the remainder of this Agreement shall continue in full force and effect.
VtempoTraveller provides online travel services through its own websites and mobile apps and through other online platforms such as partners’ websites and social media. The information that follows applies to all of these platforms.
What kind of personal information does VtempoTraveller use?
When you make a reservation, you’ll be asked for your name, address, telephone number, email address, payment details, the names of guests traveling with you and your preferences for your stay.
To make it easier to manage your reservations, you can open a user account. This allows you to save your personal settings, review previous bookings and manage future reservations.
When you visit our website, even if you don’t make a reservation, we may collect certain information, like your IP address, or browser, and information about your computer’s operating system, application version, language settings and pages that have been shown to you. If you’re using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics and latitude/longitude details.
We may also receive information about you when you use certain social media services.
Why does VtempoTraveller collect, use and share your personal data?
- Reservations: First and foremost, we use your personal data to complete and administer your online reservation and forward your reservation details to the accommodation you have booked.
- Customer service: We provide international customer service 24/7 from our local offices in more than 8 languages. Sharing your details with our global customer service allows for a quick response when you need us – including helping you find an appropriate services and any questions you might have about your reservation.
- Guest reviews: We may use your contact information to invite you to write a guest review after your stay. This can help other travelers choose a place to stay that suits them best.
- Account administration: We offer a user account facility on our website. We use the information you give us to administer this, allowing you to manage your bookings, take advantage of special offers, make future reservations more easily and manage your personal settings. Managing personal settings allows you to keep and share lists, share photos, see properties that you’ve searched for before, and see other information you’ve provided about accommodations and destinations. It also allows you to see any reviews you submitted about places you stayed in. If you want, you can share certain information in your user account by creating a public profile that’s associated with either your own first name or a screen name of your choice. The type of information you can share on this platform includes your photo, the names of places you’ve stayed in, your lists, your plans for future trips, your reviews and other information about services and destinations.
- Marketing activities: We also use your information for marketing activities, as permitted by law. For example:
- When you make a reservation with us or set up a user account, we may use your contact information to send you news about similar travel-related products and services. We also send our customers regular newsletters by email. You can opt out, or unsubscribe, from marketing communication at any time.
- Based on the information you share with us, individualized offers may be shown to you on the Traveler website, in mobile apps or on third-party websites, including social media sites.
- When we believe that a particular offer may be of interest to you, we may decide to make contact with you by phone.
- Other communications: There may be other times when we get in touch by email, by post, by phone or by texting you, depending on the contact information you share with us. There could be a number of reasons for this:
- We may need to respond to and handle requests you have made.
- If you haven’t finalized a reservation online, we may email you a reminder to continue with your reservation. We believe that this additional service is useful to you because it allows you to carry on with a reservation without having to search for the service items again or fill in all the reservation details from scratch.
- When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with Traveler.
- We may also send you other material related to your reservation, such as how to contact Traveler if you need assistance while you’re away, or a summary of previous reservations you made usingTraveler.
- Market research: We sometimes ask our customers to take part in market research. Any additional personal details that you give us as part of the market research will only be used with your consent.
- Fraud detection and prevention: We may use personal data for the detection and prevention of fraud and other illegal or unwanted activities.
- Improving our services: Finally, we use personal information for analytical purposes, to improve our services, enhance the user experience, and improve the functionality and quality of our online travel services.
How does VTempoTraveller use social media?
We use social media to promote our services partners’ properties and to promote, improve and facilitate our own services website. For example, we integrated social media plugins into the Vtempotraveller website. So when you click on one of the buttons and register with your social media account, information is shared with your social media provider, and possibly presented on your social media profile to be shared with others in your network.
In addition to implementing these buttons, Vtempotraveller uses social media by maintaining accounts on several social media sites and by offering social apps. These social media services may allow you to share information with Traveler. When you register with a social media app, you’ll be told which information will be shared with VtempoTraveller. The information you choose to share with us may include the basic information that’s already available in your social media profile, email address, status updates and your friends list. This information is necessary to create a unique user experience either in the app itself or on our website. It facilitates things like personalizing our website to suit your needs, connecting you with your friends on travel destinations and analyzing and enhancing our travel-related services.
We may also enable you to sign in to Traveler services with your social media accounts. Your social media provider will be able to tell you more about how they use and process your data in such cases.
How does VtempoTraveller share your data with third parties?
In certain circumstances, we may share your personal data with third parties.
- The accommodation you booked: In order to complete your reservation, we need to transfer relevant reservation details to the services (hotels/rentals/cars/cruises/tours/activities) you booked with. This may include information like your name, contact and payment details, the names of guests traveling with you and any preferences you specified when making a booking.
- Your local Traveleroffice: In order to support you during the reservation process and throughout your stay, your details may be shared with subsidiaries of the Traveler corporate family. To find out more about the Traveler corporate family, visit About us VtempoTraveller. Your information might also be shared with other members of the Traveler group (for example: Agoda.com, Rentalcars.com and Kayak.com) for analysis to provide you with travel-related offers that may be of interest to you and to offer you customized service.
- Third-party service providers: We may use third-party service providers to process your personal information on our behalf for the purposes specified above. For example, we may use service providers to send the reservation information on our behalf to the service item you just booked, or we may instruct third parties to contact you. When a reservation requires it, we may also work with third-party payment service providers to facilitate payment or payment guarantees. We also work with third-party advertisement networks to market our accommodation and services on other platforms, or involve third-party providers for analytical purposes. These third parties involved in any of these services will be bound by confidentiality agreements and will not be allowed to use your personal information for any purposes other than those specified above.
- Competent authorities: We work with partner websites around the world to distribute the service items listed on our website and mobile apps (Hotels/Rentals/Cars/Cruises/Tour/Activities). When you make a reservation on one of these business partners’ websites, certain personal information that you give them may be shared with us. Similarly, we may share information with this business partner, for example, as part of the administration of your account, in order to manage your reservation, so that they can address queries related to your reservation and for marketing purposes. In this context, your information is governed by the privacy policies of these business partners.
- Business partners: We work with business partners around the world to distribute or advertise services and to help our business partners distribute and advertise their travel-related services. This may mean that their services are integrated into our website or they have been enabled to show a customized advertisement on our website – or we are advertising on theirs. When you make a reservation on one of our business partners’ websites, certain personal data that you give them will be forwarded to us. Certain business partners may receive your personal data from us if requested by you. When you make a reservation on a business partners’ website, please read the privacy policies on these business partners’ websites for more information.
How does VTempoTraveller use mobile devices?
We have free apps for a variety of mobile devices and use versions of our regular website that have been optimized for mobile. These apps and mobile websites process your personal details in a similar way as our website does – and they also allow you to use location services to find services nearby.
How does VtempoTraveller use guest reviews and other destination-related information you share with us?
After your use any service booked through us, you’ll be invited to submit a guest review, which may ask for information about the service item, the surrounding areas, and the destination. If you don’t want your name to show with your review, you can use your screen name (which you can choose in your user account) or it can be displayed anonymously. By completing a guest review, you’re agreeing that it can be displayed (as further described in our Terms and Conditions) on, for example, the relevant service information page on our websites, in our mobile apps, in our social media accounts and in social apps, or on the website of the relevant property or on our business partner’s website, to inform other travelers about the quality of the service item you used.
If you indicate that a guest review was helpful – or not helpful – we will aggregate this with feedback from other customers in order to sort and prioritize guest reviews. We may use the information in your lists or in other destination-related information you share with us in an anonymous format to help other travelers find the right destination.
What is a cookie?
A cookie is a small amount of data that is placed in the browser of your computer or on your mobile device. This Privacy and Cookies Policy applies to cookies and similar technologies (hereafter together referred to as “cookies”).
Why are cookies used?
Web pages have no memory. If you are surfing from page to page within a website, you will not be recognized as the same user across pages. Cookies enable your browser to be recognized by the website. So cookies are mainly used to remember the choices you have made – choices such as the language you prefer and the currency you use. They will also make sure you are recognized when you return to a website.
Do all cookies do the same thing?
No, there are different types of cookies and different ways of using them. Cookies can be categorized according to their function, their lifespan and according to who places them on a website.
How are cookies used?
Our website uses the following types of cookies:
- Technical cookies: We try to provide our visitors with an advanced and user-friendly website that adapts automatically to their needs and wishes. To achieve this, we use technical cookies to show you our website, to make it function correctly, to create your user account, to sign you in and to manage your bookings. These technical cookies are absolutely necessary for our website to function properly.
- Functional cookies: We also use functional cookies to remember your preferences and to help you use our website efficiently and effectively. For example, we remember your preferred currency and language, your searches and the property you viewed earlier. These functional cookies are not strictly necessary for the functioning of our website, but they add functionality for you and enhance your experience.
- Analytics cookies: We use these cookies to gain insight on how our visitors use the website, to find out what works and what doesn’t, to optimize and improve our website and to ensure we continue to be interesting and relevant. The data we gather includes which web pages you viewed, which referring/exit pages you entered and left from, which platform type you used, date and time stamp information and details such as the number of clicks you make on a given page, your mouse movements and scrolling activity, the search words you use and the text you type while using our website. We also use analytics cookies as part of our online advertising campaigns to learn how users interact with our website after they’ve been shown an online advertisement, which may include advertisements on third-party websites. We will not know who you are, and we only obtain anonymous data.
- Commercial cookies: We use these to show you Traveler advertisements on other websites. This is called “retargeting” and it aims to be based on your browsing activities on our website, such as the destinations you’ve been searching for, the properties you’ve viewed and the prices you’ve been shown.
How long do VtempoTraveller cookies stay active?
The cookies we use have varying lifespans. The maximum lifespan we set on some is five years from your last visit to our website. You can erase all cookies from your browser any time you want. To remove Traveler cookies from your browser, go to the following link (please note that when you click on this link, all Traveler cookies will be removed immediately): Purge Cookies.
How can you recognize VtempoTraveller cookies?
You can find our cookies in your browser settings.
Does VtempoTraveller use third-party marketing and analytics cookies?
Yes VtempoTraveller uses the services of trusted and recognized online advertising and marketing companies. Traveler may also use third-party providers for analytical purposes. To enable their services, these companies need to place cookies.
The providers we use are committed to building consumer awareness and establishing responsible business and data management practices and standards.
In order to control the collection of data for analytical purposes by Google Analytics, you may want to visit the following link: Google Analytics Opt-out Browser Add-on.
Who has access to VtempoTraveller cookie data?
Only Traveler has access to VtempoTraveller cookies. Cookies placed by third parties can be accessed by these third parties.
How can you manage your cookie preferences?
Using your browser settings in, for example, Internet Explorer, Safari, Firefox or Chrome, you can set which cookies to accept and which to reject. Where you find these settings depends on which browser you use. Use the “Help” function in your browser to locate the settings you need.
If you choose not to accept certain cookies, you may not be able to use some functions on our website. Plus, opting out of an online advertising network doesn’t mean that you won’t receive or be subject to online advertising or marketing analysis. It means that the network you opted out of will no longer deliver ads tailored to your web preferences and browsing patterns.
Does VtempoTraveller use web beacons?
In addition to using cookies, Traveler sometimes uses web beacons. A web beacon is a tiny graphic image of just one pixel that’s delivered to your computer either as part of a web page request or in an HTML email message. Either directly or through service providers, we use these pixels as part of our online advertisements either on our website or on third-party websites to learn whether a user who is being shown an online advertisement also makes a reservation; to track conversion with partner websites and to analyze a user’s traffic patterns in order to optimize the travel-related services we bring to you.
What security procedures does VtempoTraveller put in place to safeguard your personal data?
In accordance with European data protection laws, we observe reasonable procedures to prevent unauthorized access and the misuse of personal information.
We use appropriate business systems and procedures to protect and safeguard the personal information you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal information on our servers. Only authorized personnel are permitted to access personal information in the course of their work.
Your credit card details – when they are needed as part of the reservation process – are stored for a maximum of 10 days. After that, your credit card data will be either permanently deleted from our systems or will remain hashed in our system for fraud detection purposes. This is unless you have chosen to store your credit card details in your personal account.
The services offered by VtempoTraveller are not directed at children under 18 years old. The use of any of our services is only allowed with the valid consent of a parent or a guardian. If we receive information from a child under 18 years old, we reserve the right to delete it.
How can you control the personal data you have given to Traveler?
You always have the right to review the personal information we keep about you. You can request an overview of your personal data by emailing us at email@example.com. Please write “Request personal information” in the subject line of your email and include a copy of your identity card to help us prevent unauthorized individuals from accessing your personal data.
If the personal information we have for you is incorrect, we will update it at your request. You can also ask us to remove your personal data from our customer database by sending an email to firstname.lastname@example.org with “Request for removal of personal information” in the subject line. However, we may need to retain certain information, for example, for legal or administrative purposes, such as record keeping or to detect fraudulent activities. You can delete your user account at any time by signing into your account on the Traveler website and choosing to remove your account.
Who is responsible for the processing of personal data on the VtempoTraveller website and apps?
VtempoTraveller controls the processing of personal data on its websites and mobile apps. VtempoTraveller is crafted by AdvaitSoft, a private limited liability company, incorporated under the laws and has its online offices . If you have any suggestions or comments about this privacy notice, please send an email to email@example.com
Last updated, February 2019